Category Archives: support

Google Analytics

The success of your business is based on two things.  Traffic and Talent.

To make the most of your time, it’s crucial to spend time reviewing the analytics of your site.  If you have not received an email with your information, contact support.

Learn more about Google Analytics – Google Academy

Adding International Providers

Have providers who want to take calls from all over the world?  That is awesome!  Our system is setup to handle calls from all over the world.

When inserting an international phone number, please follow the instructions below.

The country code needs to be entered first, then the number.
For example Austrilia would be:
61999999999
One exception:
For UK numbers you would enter the country code, 44 then the number.  However all UK numbers start with 0.  Like 0785528164.  So they would need to remove the 0 and just add 44785528164.
Here’s some more details on this:

 

If you have any questions, please send an email @ myphonesiteservices AT gmail.com.

Store Items on MyPhoneSite.com

Due to horrific issues with the items in the myphonesite.com store, all store items have been unlisted.

We will be doing manual review of store items before they are listed.

Keep in mind only DOWNLOADABLE items are allowed.  Also the downloadable item must be WORTH the VALUE of the cost you are charging a customer.

For example a photo with no nudity, just a cute pose is not fair and worth the customer for $20.  Perhaps $1.  Not $20.

If you have any questions let us know.  You can send an email at myphonesiteservicesATgmail.com.

Do you want your store items reviewed?  Then email us the OPERATOR NAMES that have store items you’d like to have reviewed.

We appreciate your patience as we clean up the systems and make it a fantastic place for you to earn income.

 

Support Tickets

We are still tweaking the support ticket system to work more efficiently then it’s current state.  With that said, if you get an email with nothing, take a moment to login to your support account to review the response from support.

Not sure what your account login information is for the support site? Click the links below to reset your support password as well as login to the support site.

Forgot Password

Support Login

Have any questions?  Contact myphonesiteservicesATgmail.com.

ChargeBacks

Here is information regarding chargebacks.
We will send out a notification if we have deducted funds from your direct deposit for chargebacks.
Here is the email we send out:
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We received chargebacks this week from customer(s) that you have completed calls with on our phone system.
We have deducted the amount $amount  from this week’s deposit.
Do to customer privacy regulations, we are not able to to disclose the customers who did the chargebacks.
We receive these chargeback notifications are received without warning. The funds are removed from the business bank account before we are notified.  We process the chargebacks as we receive them.
Once a customer has completed a chargeback, we block their access from our network of websites.  We do appeal each chargeback we receive from customers, however due to the high risk nature of this business, we do not win our appeals.  The only way to win an appeal is to have a customer sign a physical receipt and swipe the card physically in a machine.
Keep in mind you are aware and agree to our chargeback terms each them you do a withdrawal and enter your bank user pin.
If you have any questions or concerns, please let us know.
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More information about chargebacks.  Each transaction the customer charges back creates a $35 fee for the company.  We experience high volume of chargeback fees that eliminates any profit and often ends the month end in the red.  This makes it difficult to pay for hosting fees, development fees, advertising, etc.
When you do your withdrawal on myphonesite.com, there is the terms regarding chargebacks and fraud before you enter your pin code to do the withdrawal.
Screen Shot 2015-09-02 at 11.34.03 PM
We work with our merchant bank and gateway processors to eliminate risks as much as possible. If you feel a customer could be a chargeback risk, let us know immediately.  Chargebacks hurt all of us.  We do appeal each chargeback, however we have not won an appeal yet to this date.  We are now pursing legal avenues to collect from customers.  If you have any questions, be sure to contact support.